Contact Us
Have questions about RouteAI’s LLM gateway, pricing, enterprise customization or technical integration support? Reach out to our professional team via the official channels below for timely replies.
Official Website
Our core official domain for all LLM gateway services, documentations and cost-saving API tools.
Business & Technical Support
For trial access application, billing inquiries, private cluster deployment and custom intelligent routing function requests, connect with our official WhatsApp channel for instant fast replies.
Common Support Scenarios
API integration & OpenAI compatible code compatibility issues
API integration & OpenAI compatible code compatibility issues
Enterprise offline private cluster deployment solutions
Billing, credit balance and refund related questions
Model access application & new feature function suggestions
Support Response Time
Standard business and technical inquiries will be replied within 24 hours on working days. Enterprise exclusive clients with customized packages can enjoy priority fast one-on-one support.
All technical operation guides, Python code demos and complete gateway API documentation are permanently published on our official website for 24/7 self-service reference.
Frequently Asked Contact Questions
Q: Is technical support free for trial users?
A: All trial users get free basic technical integration guidance. Advanced enterprise custom deployment requires exclusive business consultation.
Q: Can I send batch technical questions via email?
A: We recommend WhatsApp channel for the fastest reply; mass document consultation is also supported by official email.
Q: Does RouteAI provide customized LLM routing solutions?
A: Yes, we offer tailor-made cost routing architecture for medium and large SaaS teams with high API traffic.
Q: Will unused API credit balance expire automatically?
A: RouteAI has zero hidden fees, and all pre-charged credit balance will never expire.
Trusted by hundreds of AI SaaS developers worldwide, RouteAI delivers low-cost, stable unified LLM API gateway service for global teams in 2026.
